Terms & Conditions

These Terms apply to every quote, order confirmation and delivery of custom embroidered patches, woven labels and related products manufactured by us.

Any conditions of the customer that conflict with these Terms are expressly rejected unless agreed in writing.

Price indications generated on the website are non-binding estimates. Only a written official quote sent by us is binding, and only for 30 days from issue.

An order is final once the customer has approved the quote and the digital artwork proof in writing (email is sufficient).

All prices are in EUR and exclude VAT unless stated otherwise. A one-off setup fee of €45 applies per design. Shipping from Belgium is charged separately and shown on the official quote.

Unless otherwise agreed, 50% of the order value is invoiced as a deposit before production starts and the balance is due before shipment.

Production only starts after written approval of the digital artwork proof. Any changes after approval may lead to extra costs and a longer lead time.

Minor variations in colour, size, stitch density and finishing inherent to embroidery are not considered defects.

Indicated production and delivery times are estimates and not strict deadlines. Delays do not entitle the customer to compensation or cancellation, unless the delay is unreasonable and we fail to deliver after written notice with a reasonable extension.

Risk transfers to the customer upon handover to the carrier.

The customer guarantees to hold all rights to the artwork supplied and indemnifies us against any third-party claim regarding trademarks, copyright or design rights.

We retain the right to show produced items in our portfolio and marketing, unless agreed otherwise in writing.

Complaints regarding visible defects must be reported in writing within 8 days of receipt. After this period the delivery is deemed accepted.

Our liability is limited to repair, replacement or refund of the affected items, capped at the invoice value of the order concerned.

We are not liable for any failure caused by events beyond our reasonable control, including supplier failure, strikes, transport disruption or government measures.

Custom-made products are excluded from the EU consumer right of withdrawal (Art. 16 c, Directive 2011/83/EU).

These Terms are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of the registered office of the seller, without prejudice to mandatory consumer protection rules.

Questions about these Terms: mattice@adfortem.be.